Refund policy

Refund and Return Policy

At All In Meat, we want your order to arrive in excellent condition and our products to be handled properly and safely.

Because we sell frozen, refrigerated, and other perishable products, we do not accept returns or exchanges after an order has been delivered, except in the circumstances described in this policy and as required by applicable law.

Damaged, Incorrect, or Compromised Products

If your order arrives damaged, contains an incorrect product, is incomplete, or you believe that the condition of any product was compromised during delivery, please contact us within 24 hours of delivery.

To help us review the issue, please provide:

Order number;
Description of the issue;
Photographs of the affected product;
Photographs of the packaging, when applicable;
Photographs showing the condition in which the order was received, when applicable.

After reviewing your request, we may offer, depending on the circumstances, a product replacement, store credit, or a refund for the affected item.

Frozen and Refrigerated Products

Frozen and refrigerated products must be stored properly as soon as they are received.

Frozen products should be placed in the freezer as soon as possible after delivery.

We cannot guarantee a refund, store credit, or replacement when deterioration or loss of quality results from:

Products being left without proper refrigeration after delivery;
Improper storage;
Improper handling after receipt;
Failure to follow the product’s storage instructions.

If you have any concerns about the safety of a food product you received, do not consume it and contact us immediately.

Incorrect or Missing Products

If an item is missing from your order or you receive a product different from the one you purchased, please contact us within 24 hours of delivery.

After verifying the issue, we will provide, as appropriate, a product replacement, store credit, or a refund for the affected item.

Customer-Provided Information and Address

The customer is responsible for providing complete and accurate information at the time of purchase, including:

Delivery address;
Apartment or unit number, when applicable;
Phone number;
Instructions required to access the delivery location.

We cannot guarantee a refund, store credit, or replacement when an order cannot be delivered or is affected by incorrect or incomplete information provided by the customer.

Delivery and Receipt

Because of the perishable nature of our products, we recommend that the customer be available to receive the order or make appropriate arrangements for the products to be stored immediately after delivery.

Once delivery to the address provided by the customer has been confirmed, the order will be considered delivered.

We are not responsible for product deterioration caused by products being left without proper refrigeration for an extended period after delivery.

Cancellations

Orders may be canceled for a full refund before they enter preparation or processing for delivery.

Once an order has been prepared, packed, dispatched, or is out for delivery, cancellation may no longer be possible because of the perishable nature of the products.

If you wish to cancel an order, please contact us as soon as possible.

Food Safety and Recalls

Food safety is a priority.

If a product sold by us becomes subject to a recall issued by the manufacturer, distributor, or appropriate government authority, the customer should not consume the affected product and must follow the instructions provided in the recall notice.

We will comply with applicable legal requirements and provide an appropriate solution to affected customers. Depending on the circumstances and recall instructions, this may include a replacement, store credit, or refund.

Refund Processing

When a refund is approved, it will be issued to the original payment method used for the purchase, whenever possible.

After the refund has been issued, the time required for the funds to appear in the customer’s account may vary depending on the bank, credit card issuer, or payment provider.